FREEBOY® Electric Scooter Warranty Policy

1. Main Components – 1 Year

• Frame assembly, hub motor, controller assembly, handlebar, front body
• Instrument panel, rear wheel yoke, brake box, disc brake assembly, folding handlebar stand, front fork
• Front fork tube rotating parts, control bus, brake lines

2. Attachments – 6 Months

• Battery, charger, brake handle, finger knob

3. Wearable Appearance Parts – 1 Month

• Collision strip, headlight assembly, instrument cover, handlebar cover, outer tire, inner tire, bell assembly
• Fender, rear taillight, decorative cover, foot brace assembly, battery hatch cover, foot pad, charging port seat, rubber plug

Note: Hex wrenches and extended air nozzles are consumables and not covered by warranty.

The warranty does not cover, including but not limited to:

• Repairs or modifications by unauthorized personnel, misuse, collision, negligence, abuse, accidents, alterations, or non-original parts.
• Damage after the warranty period has expired.
• Damage caused by natural disasters or other force majeure events.
• Water damage from submersion or excessive exposure.
• Damage from violent or excessive force.
• Damage caused by personal misuse, including punctures, injection marks, or normal wear and tear.

To ensure spare parts are compatible with your vehicle and to improve processing efficiency, we recommend providing your vehicle’s frame serial number when purchasing parts or requesting after-sales support.

For some models (such as J11 / J15 / H14), parts may vary between production batches. Providing the frame serial number helps us verify compatibility before shipment and can:

• Reduce the risk of mismatched parts
• Speed up processing and shipping
• Avoid unnecessary returns or repeated communication

If the frame serial number is not provided, we will proceed based on available order information. In this case, additional handling time may be required if compatibility issues occur.

Thank you for your understanding. This helps us deliver faster and more accurate after-sales service.

If you experience any issues covered by the warranty, please contact our FREEBOY® Customer Service Team. Our service center will guide you through the process and help resolve your concerns promptly.

Email: contact@freeboy.co

• Packaging Box: Keep the original packaging for at least 15 days after delivery for safe transport if needed.
• Wearable Parts: Check the warranty period for each wearable part.
• Usage Guidelines: Follow the user manual to avoid damage not covered by warranty.