FREEBOY FAQ
Frequently Asked Questions
Everything you need to know about Freeboy electric scooters — shipping, safety, warranty, and usage in Europe.
🚚 How long does delivery take?
Orders are usually delivered within 3–7 business days in most European countries. Remote areas may take 7–10 days depending on logistics availability.
📦 Where do you ship from?
We ship from EU-based warehouses and partnered global fulfillment centers to ensure fast delivery across Europe.
🛴 Are Freeboy scooters legal in Europe?
Our scooters are designed to meet general EU safety standards. However, local regulations vary by country and city. Please check your local e-scooter laws before riding on public roads.
🔋 What is the real range per charge?
Depending on rider weight, terrain, and speed mode, most Freeboy scooters achieve 25–60 km per full charge.
⚡ How long does charging take?
Charging typically takes 4–8 hours depending on the model battery capacity.
🔧 Is assembly required?
Freeboy scooters come 90–95% pre-assembled. Basic setup includes attaching handlebars and tightening screws, which takes about 10 minutes.
🛠 Do you offer warranty?
Yes. All Freeboy scooters come with a 12-month limited warranty covering manufacturing defects and key electrical components.
🔁 What is your return policy?
We offer a 30-day return policy for unused or defective items. Products must be returned in original packaging after contacting our support team.
💳 What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and other secure local payment methods across Europe.
📞 How can I contact support?
You can contact our support team via email or contact form. We usually respond within 24 hours (Mon–Fri).
Freeboy is designed for riders who explore beyond the city — weekend rides, coastal routes, and everyday freedom. We build scooters for real-world adventure.